Shipping & Return Policy
Welcome to PKPS Organics – your trusted organic partner in Chennai for over 10 years. We are committed to delivering fresh, safe, and authentic organic products right to your doorstep, and ensuring a smooth and worry-free shopping experience.
🚚 Shipping Policy
Delivery Areas:
We currently deliver within Chennai and select locations across Tamil Nadu.
Shipping Charges:
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🛒 Orders above ₹1000 – ✅ Free Delivery
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🛍️ Orders ₹250 to ₹999 – 🚚 ₹75 Delivery Charge
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🧾 Minimum Order Value – ₹250
Delivery Timelines:
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Chennai: 1–2 business days
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Other Tamil Nadu regions: 2–4 business days
Order Cut-off Time:
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Orders placed before 5 PM are processed the same day.
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Orders placed after 5 PM are processed the next business day.
Delayed deliveries on Sundays or public holidays.
🔄 Return & Replacement Policy
We take utmost care in packaging and delivering your products. However, if there’s an issue, we’re here to help.
Eligible Return/Replacement Cases:
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Damaged or tampered packaging
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Incorrect item received
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Product quality issue (with proof)
Return Window:
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You must notify us within 24 hours of receiving the product for any return or replacement requests.
How to Request a Return:
Please contact us via:
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📞 Phone/WhatsApp: 9842909029
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📧 Email: pkpsorganics@gmail.com
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Include your Order ID, a brief explanation, and a photo of the item if applicable.
Non-Returnable Items:
Due to the perishable and hygienic nature of organic food, we do not accept returns on:
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Fresh produce (vegetables/fruits)
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Opened or used items
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Products returned after 24 hours of delivery
💳 Refund Policy
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Refunds (if applicable) will be processed within 5–7 business days to your original payment method.
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If paid via COD, refund will be issued via UPI or bank transfer after confirmation.
We value your trust and are committed to providing the best organic experience. Thank you for choosing PKPS Organics – proudly serving Chennai and Tamil Nadu with honesty and care since day one.